cukong Jurisdiction Notice

We at cukong operate our platform only in jurisdictions where online gaming and sportsbooks are legally permitted under local law. This page explains where our services are available, who may use cukong, and what responsibility you carry when accessing our platform. We do not offer our services in territories where online wagering is prohibited, and users are responsible for verifying that access and use of cukong comply with the laws of their own jurisdiction.

Our cukong service is available only where local law permits. We maintain this strict policy to protect both our account holders and ourselves from legal exposure. If you access cukong from a jurisdiction where our service is restricted, we reserve the right to suspend your account and return any balance to your registered payment method.

This notice sets out our commitment to jurisdiction compliance and clarifies the responsibilities you accept when you join cukong.

Service Availability and Our cukong Jurisdiction Policy

We at cukong do not operate uniformly across all countries and regions. Our primary service area includes Indonesia and other supported jurisdictions where online gaming operates within legal frameworks. We serve account holders in major cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang, subject to local regulations. We do not accept registrations from countries or territories where our service would violate national or regional law.

Our cukong platform covers multiple entertainment categories—sportsbook (football, Liga 1, Piala AFF, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The legal status of these services varies by jurisdiction. Some regions permit all categories; others restrict certain games. We at cukong do not operate in any jurisdiction where our full service range would violate local law.

Your Responsibility to Verify Local Law at cukong

When you register with cukong, you confirm that you have verified that access and use of our platform is legal in your jurisdiction. We provide this service on the assumption that you are acting lawfully. Users are solely responsible for understanding and complying with their local regulations. We at cukong cannot provide legal advice about the status of online gaming in your region. If you are unsure whether cukong is available and legal where you live, we recommend consulting local legal resources or contacting a qualified attorney before registering.

If you access cukong from a jurisdiction where our services are restricted and we become aware of this through our monitoring systems, we will suspend your account. Suspended accounts will have their balances returned to the payment method used for deposit, subject to regulatory verification holds if necessary.

Account Eligibility Requirements on cukong

To use cukong, you must be of legal age in your jurisdiction (typically 18 years or older) and capable of entering into a binding contract. You must not be prohibited from using online gaming services by any court order, legal sanction, or regulatory decision. If you are a resident of a jurisdiction where cukong does not operate, you may not register. Our cukong registration system asks you to confirm your jurisdiction and your eligibility—this confirmation is a legal statement on your part.

We at cukong reserve the right to verify your location using IP address logs, payment method information, and other technical signals. If we detect that you are accessing cukong from a restricted jurisdiction, we will suspend your account immediately.

We at cukong operate with transparency and legal compliance at the centre of everything we do—your jurisdiction and local law matter to us.

Data Protection and Payment Method Restrictions at cukong

Our cukong platform accepts deposits via payment methods available in supported jurisdictions. We currently accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). If you attempt to register with a payment method linked to a restricted jurisdiction, our cukong system may block the transaction. This is part of our compliance framework.

We at cukong retain personal data (name, identity documents, payment records, transaction history) as required by law and as described in our Privacy Policy. In jurisdictions where we operate, data is retained for the lifetime of your account plus the periods specified in applicable regulations. We do not share your data with jurisdictions where our service is restricted.

Communication About Jurisdiction Restrictions and cukong

Our cukong support team is available to discuss jurisdiction questions. If you are uncertain whether our services are available in your location, contact us via in-app messaging or email before registering. We will provide guidance based on current information, though we cannot offer legal advice. Our support team responds in English and Indonesian during standard business hours (9 AM–6 PM Jakarta time).

If your jurisdiction status changes—for instance, if you move to a region where cukong operates or relocate from a supported area—inform our support team immediately. We may need to update your account details or, if you move to a restricted jurisdiction, suspend your access.

Dispute Resolution and cukong Account Suspension

If we suspend your cukong account due to jurisdiction restrictions, we will notify you via email explaining the reason. You have the right to appeal this decision by contacting our support team within 30 days with evidence that you are eligible to use cukong in your jurisdiction. Our cukong team will review your appeal and respond within 10 business days.

If your account is suspended permanently due to jurisdiction violation, any remaining balance will be returned to your registered payment method. We will process this return within 5-10 business days, subject to our payment provider's timeframes.

Updates to Jurisdiction Policy at cukong

We at cukong monitor changes in gaming regulations across our service regions. If a jurisdiction where we operate introduces new restrictions, we will update our policy and notify affected account holders. Conversely, if a previously restricted jurisdiction legalises online gaming, we may expand our service to that region. We will announce such changes via email and on our cukong platform.

This jurisdiction notice is part of our Terms and Conditions. By registering and using cukong, you agree to comply with this notice and accept our jurisdiction policy. Your use of cukong confirms that you have read, understood, and accepted these restrictions. If you do not agree with our jurisdiction policy, do not register. For additional questions about our legal framework, data protection, or other compliance matters, contact our support team or review our Terms and Privacy Policy pages linked in the footer.