cukong Account & Payment FAQ

KYC (Know Your Customer) verification requires two documents: a valid government-issued photo ID and proof of address. Accepted ID documents include your Indonesian KTP (national ID card), SIM (driver's license), or passport. The ID photo must show your face clearly and include your full name and date of birth. For proof of address, we accept a recent utility bill (electricity, water, or internet), bank statement, or official government letter issued within the last three months. The address on your proof document must match your cukong account registration. Upload both documents via our in-app verification portal after you register. We typically complete verification within one business day. If documents are unclear or information doesn't match, we'll request resubmission. Members across Jakarta, Surabaya, Bandung, Medan, and Semarang follow this same process.

No. Our cukong terms allow one account per individual. Creating multiple accounts using the same personal information, payment method, device, or IP address violates our terms and may result in account suspension and forfeiture of funds. We monitor for duplicate accounts using automated checks and manual review. If we detect a violation, we notify you and may consolidate or close accounts without advance notice. If you genuinely need account recovery (for example, you forgot your password), use the password reset function rather than creating a new account. Contact our support team if you need assistance accessing your existing cukong account.

We collect and store your account data—name, email, mobile number, ID and address documents, payment methods, transaction history, and gaming activity—to provide our service and comply with regulations. We do not share your personal information with third parties for marketing or other purposes without your consent. Your data is encrypted in transit and stored on secure servers. We retain account data for as long as your account is active and for a retention period afterward to comply with financial and legal obligations. For full details on data handling, privacy rights, and data deletion requests, see our Privacy PolicyYou may request access to your data or ask for account deletion by contacting our support team.

Yes. We support direct bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you select bank transfer at deposit, we provide you with our cukong account details and a unique reference number. You initiate the transfer from your bank app or ATM, include the reference number in the transaction memo, and the funds arrive in your cukong account within 1-3 hours depending on your bank's processing speed. Bank transfers are an alternative to e-wallets like online payment, e-wallet, mobile banking, and local payment, which process instantly. We recommend bank transfer if you prefer a familiar banking channel; e-wallets are faster if you need funds in your cukong account immediately.

Withdrawal requests are reviewed during business hours (approximately 9 AM–6 PM Jakarta time) on weekdays. Most routine withdrawals are approved within a few hours of submission. Once approved, the funds are transferred to your original payment method—if you deposited via online payment, your withdrawal returns to e-wallet; if via mobile banking, it returns to local payment. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) typically arrive within subject to verification after approval. Bank transfers may take 1-3 hours depending on your bank's receiving speed. Withdrawals submitted on weekends or after 6 PM are queued and processed the next business day morning. If your withdrawal remains pending after 24 hours, contact our support team.

Our welcome bonus is calculated as a percentage of your first deposit and credited immediately once your deposit clears. The bonus carries a playthrough requirement—you must wager the bonus amount a specified number of times across our games before you can withdraw the bonus or any winnings generated from it. For example, a 5x playthrough on a our welcome offer bonus means you must wager our welcome offer total. All games (sportsbook, live dealer, slots, esports) contribute fully toward playthrough. Bonus eligibility requires a completed KYC verification and a deposit made within 7 days of account registration. Weekly cashback (calculated every Monday from your net losses over the prior week) does not carry a playthrough requirement—it's credited as cash and may be withdrawn or used freely. Specific bonus percentages and playthrough numbers vary by promotion; we announce current terms in-app and by email.

Our cukong sportsbook covers major football leagues and tournaments: Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, La Liga, Serie A, Bundesliga, and World Cup / continental championships. For each match, we offer market types including match winner (1X2), total goals, both teams to score, Asian handicap, and correct score. We also list coverage for badminton (including international tours), MotoGP (motorcycle racing), and esports markets (Mobile Legends Professional League, Free Fire tournaments, PUBG Mobile competitions). Markets refresh daily as fixtures are scheduled. During major tournament windows—such as Piala AFF or Idul Fitri holiday periods—we expand coverage with additional betting options. Check the cukong sportsbook menu for current available matches and markets.

Our welcome bonus is calculated as a percentage of your first deposit and credited immediately once your deposit clears. The bonus carries a playthrough requirement—you must wager the bonus amount a specified number of times across our games before you can withdraw the bonus or any winnings generated from it. For example, a 5x playthrough on a our welcome offer bonus means you must wager our welcome offer total. All games (sportsbook, live dealer, slots, esports) contribute fully toward playthrough unless the promotion specifies otherwise. Bonus eligibility requires a completed KYC verification and a deposit made within 7 days of account registration. Weekly cashback (calculated every Monday from your net losses over the prior week) does not carry a playthrough requirement—it's credited as cash and may be withdrawn or used freely. Specific bonus percentages and playthrough numbers vary by promotion; we announce current terms in-app and by email. Never claim an exact bonus amount in this section; use generic phrasing.

Our cukong support team aims to respond to routine account questions within one business day. Priority issues—such as account access problems or payment disputes—receive attention within a few hours during business hours (9 AM–6 PM Jakarta time, weekdays). We monitor urgent requests around the clock, but full resolution may require one business day depending on the issue. You can reach us via in-app messaging (fastest for real-time chat) or email. If you don't receive a response within 24 hours, please send a follow-up message. Our team is multilingual and assists in English and Indonesian. For frequently asked questions like game rules or payment method details, this FAQ page often provides an immediate answer.

cukong services are available only where local law permits. Our platform operates in supported jurisdictions across Indonesia, but we do not accept registrations from territories where our service would violate local restrictions. When you sign up, we verify your location and ensure your access complies with applicable law. If you are unsure whether cukong is available in your region, contact our support team before registering. All members—whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in supported areas—follow the same terms, KYC requirements, and payment processes. We respect regional regulations and reserve the right to restrict or suspend service in any territory if legal conditions change.